Role Overview
As a Travel Supervisor, you will be responsible for overseeing and supporting our travel operations to deliver exceptional service across all client touchpoints. As part of our Advanced Travel & Tourism team in Abu Dhabi, you'll work in an ONSITE environment and will be responsible for leading a dynamic team, ensuring seamless workflow, and driving top-tier customer satisfaction. You will play a vital part in coaching staff, optimizing office processes, and nurturing strong partnerships with clients and vendors to maintain our reputation for excellence in the travel industry.
Responsibilities
- Supervise and lead a team of travel consultants, fostering collaboration and productivity.
- Oversee daily office operations to ensure smooth workflow and superior customer service.
- Monitor key performance metrics, analyse results, and implement process improvements.
- Manage client relationships and professionally resolve escalated customer issues.
- Coordinate with airline and supplier vendors to build and maintain strong business relations.
- Train, mentor, and develop new employees, providing continuous support and direction.
- Ensure full compliance with industry regulations and company policies, including maintaining various portal balances.
- Act as an Amadeus System expert, providing hands-on support to team members as required.
- Prepare and present regular reports for senior management.
Must have requirements
- Minimum 7 years of experience in the travel industry, with at least 2 years in a supervisory or managerial role within the UAE.
- Strong working knowledge of international travel destinations, products, and services.
- Demonstrated expertise in Amadeus System, including issuance and reissuance of tickets.
- Excellent organizational, communication, and interpersonal skills.
- Proficiency in travel booking and hotel portals as well as office tools such as MS Office.
- Ability to effectively lead and motivate a team in a fast-paced environment.
- High degree of professionalism with a strong customer service orientation.
- Bachelor’s degree or Certificate in Travel and Tourism.
Nice to have requirements
- Previous experience managing multi-location teams or diverse travel portfolios.
- Advanced training certifications in travel management or customer service.
- Knowledge of additional Global Distribution Systems (GDS) beyond Amadeus.
- Expertise in crisis management for travel arrangements and last-minute changes.