Implementation Specialist - Bayzat

Who we are:
Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments. 
 
As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.  
 
At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.  
 
Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.
 
About the Role
The main goal of Implementation Specialist is helping Bayzat’s customers meet, and surpass, their objectives at work. Customers expect Bayzat to help them become better at their job and perform at a higher level for their company, and the Implementation team helps them achieve that.
As an essential member of the Implementation team, you will be responsible for ensuring that the required documentation to configure a customer’s account on Bayzat is clearly communicated to the customer while working closely with the client to collect all documents in a timely manner. 

Some high-impact responsibilities you will be entrusted with:
  • Initiate implementation of the customer Bayzat account by functioning as the primary point of contact for the client from the stage of documentation collection to the completion of account configuration
  • Assess the client’s needs by understanding how the client’s HR and Finance functions operate and ensure complete alignment between customer requirements and Bayzat’s functionality to ensure that the platform can accommodate the customers’ requirements
  • Own document collection and verification of data accuracy. After identifying the customers’ requirements, the Implementation Specialist will need to use Bayzat’s onboarding sheet to collect all aspects of data for the configuration of the platform. The Implementation Specialist will also be responsible in explaining, in detail, to the customer how to complete the onboarding sheet and provide client support as required. Once all information is provided by the customer, the Implementation Specialist will confirm that all data is accurate prior to pass documentation to the onboarding team 
  • Work closely with internal departments to ensure that the onboarding process is being adhered to
  • Take ownership of the turn-around time (TAT) taken to collect all required documents from the customer for an effective Bayzat account configuration
  • Strict adherence to predefined KPIs & SLAs that ensure documents are collected in a timely manner media
What you will need to have:
  • 2-3 years of relevant experience
  • Be customer service oriented 
  • Have extensive technical knowledge 
  • Ability to multi-task 
  • Strong ability to identify and troubleshoot issues in a timely manner
  • Be a team player who can build and maintain close relationships with a wide range of internal and external stakeholders 
  • Be passionate about technology 
  • Have the ability to analyse and extract research data
  • Solid command of interpersonal, verbal and written communication skills in Arabic and English
  • Strong strategic, critical thinking skills and problem-solving ability
  • Obsessively organized and detail-oriented
  • Experience working in a high-growth environment
 
What’s in it for You
At Bayzat, we don’t sell beanbags or buzzwords as culture — we build an environment where high achievers thrive. You’ll work alongside some of the hungriest, most driven people you’ll ever meet, in a place that rewards performance, not politics.
 
Here’s what you can expect:
  • Meritocracy at its core: Your value creation and impact define your growth, not titles or tenure.
  • Freedom to shape your path: We support cross-functional moves and growth transitions when you drive value.
  • Real feedback culture: Feedback is coaching — empowering you to find your own answers and elevate your game.
  • Barrier-free collaboration: Impact matters more than hierarchy. If you can create value, you’ll have a seat at the table — even with the CEO.
  • Accelerated growth: Fast-track opportunities for top performers; no artificial limits.
  • Flexible work setup: Remote and hybrid options designed around performance.
  • Inclusive culture: Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.
This isn’t for everyone — but if you want to be pushed, inspired, and rewarded for what you deliver, welcome to Bayzat.