BOUNCE and miniBOUNCE Host - Part Time (Doha) - BOUNCE

Company Purpose 
 
Inspire movement,Self-expression, and human connection 
 
Company Vision 
 
BE LOVED AS A REGULAR DESTINATION FOR FREESTYLE FUN, PROGRESSION & DEVELOPMENT  
 
miniBOUNCE is a fast-paced and energetic environment full of smart people who make things happen. The company vision ensures an ongoing commitment to creating: 
  • A loved and respected international brand 
  • An awesome culture with exceptional people at every level 
  • A fresh and evolving multi-sensory experience 
  • Pumping venues across the world 
  • A safety recordwe’reproud of. 
Company Mission 
 
Bring the Love – Inspire Progression – Grow the Tribe 
  
Our Values 
 
We have a powerful working culture that fuses passion, connectivity, accountability, and evolution of the miniBOUNCE experience.   
 
These are the miniBOUNCE values: 
 
 
  • Passion  
 
 
  • Unleash your free spirit. 
  • Be your awesome, authentic self. 
  • Harness your talents and gifts. 
  • Stand out and shine. 
 
  • Unity 
 
 
  • We’rea tribe. We jump together &we’rebuilding a revolution together. 
  • Talk straight. Talk Often. Embrace diversity Stay tight. 
 
  • Accountability 
 
 
  • We need leadership at every level. 
  • Take charge. Be decisive. 
  • Follow up and follow through. 
  • Get the right $h*t done right. 
 
  • Keep it fresh 
 
 
  • Be the front runner & game changer. 
  • Encourage. 
  • Inspire & be inspired. 
 
Position Purpose 
  • To give a warm and friendly welcome to all customers to miniBOUNCE and ensure they have an exciting and safe experience.    
  • To provide exceptional customer service and Food & Beverage (F&B) delivery. 
  • Tomaintainthese areas in a well presented and clean way. 
Key accountabilities 
Vision & Values 
  • Lead by example by living miniBOUNCE Values on a day-to-day basis and encourage and help all team members to do the same 
  • Positively influence andmaintainthe miniBOUNCE culture through direct and indirect action as needed 
  • Take every opportunity to promote the miniBOUNCE Vision, Values and Culture both internally and externally 
Customer Experience & Delivery 
  • Facilitate a Free Spirits Unleashed culture! 
  • Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledge 
  • Facilitate efficient customer flow throughout the greeting, food and gathering areas 
  • Prepare and deliver F&B offer displays according to miniBOUNCEstandardsandprocedures  
  • Prepare and set up party rooms based on run sheets 
  • Deal with customer issues directly and resolve promptly whenever possible. Escalate to Team Leader when required 
  • Input accurate data into POS as this directly impacts reporting and analysis 
  • Comply with cash and credit cards security procedures 
  • Forward all customer feedback regarding promotions, customer experience and complaints to the Team Leader to review 
  • Deliver exceptional parties and programs as requested by the Team Leaders
Safety 
  • Contribute to a safe environment for all customers, team members and contractors with a prevention focus 
  • Abide by safety updates and changes communicated by management 
  • Complete F&B operating checklists and ensure that food safety standards are maintained 
  • Communicate relevant safety information to customers, including party & groups 
F&B Preparation & Delivery (Quality) 
  • Stock and present food and beverage offer in an appealing way and in line with the miniBOUNCE standards and procedures 
  • Prepare and deliver F&B offer for parties for parties and groups 
  • Ensure safe food and beverage handling and quality ismaintainedat all times 
Stock Management & Merchandise 
  • Operate within the guidelines and processes for merchandise and stock ordering, control,rotationand food storage based on occupancy and party bookings 
Presentation & Cleanliness 
  • Maintain a well presented and clean premises  
  • Complete operational, equipment and maintenance checklists