Job Description
Room Attendant
Job Qualifications
- Preferably between 18 and 40 years of age.
- High school education or equivalent (GCSE O-Level or equivalent qualification).
- Good command of spoken and written English; knowledge of the local language is an advantage.
- Previous experience in Housekeeping within a hotel or resort environment is preferred.
- Physically fit and able to perform housekeeping duties in a fast-paced environment.
- Strong attention to detail with a commitment to cleanliness and quality.
- Good communication and interpersonal skills.
- Positive attitude with the ability to work independently and as part of a team.
- Flexible to work shifts, weekends, and public holidays as required.
Key Areas of Responsibility
1. Operations
- Clean and service assigned guest rooms, suites, and public areas in accordance with hotel standards.
- Ensure all guest rooms are cleaned, prepared, and replenished with the required amenities and supplies.
- Deliver evening turndown service in accordance with hotel standards, where applicable.
- Maintain the highest standards of cleanliness, hygiene, presentation, and sanitation throughout assigned areas.
- Respond promptly and professionally to guest requests and housekeeping service calls.
- Handle guest laundry in accordance with hotel procedures.
- Report maintenance defects, damaged furnishings, and missing items to the Housekeeping Supervisor.
- Ensure proper handling, storage, and care of housekeeping equipment, chemicals, linens, and guest supplies.
- Maintain housekeeping pantries, storage areas, and linen rooms in a clean, organized, and well-stocked condition.
- Assist with deep cleaning, preventive maintenance, and special cleaning projects as assigned.
- Follow Lost & Found procedures and immediately report and hand over any items found.
- Support other areas within the Housekeeping department when operationally required.
- Perform any other duties assigned by the Housekeeping Supervisor or Executive Housekeeper.
2. Guest Service
- Provide courteous, professional, and personalized service to all guests.
- Anticipate guest needs and respond promptly to requests.
- Maintain guest privacy, confidentiality, and security at all times.
- Ensure guest preferences and special requests are communicated and followed whenever applicable.
3. Administration
- Attend departmental briefings and training sessions.
- Complete assigned daily tasks accurately and within established timeframes.
- Report operational issues, maintenance defects, and guest concerns promptly.
4. Health, Safety & Compliance
- Comply with all hotel policies, grooming standards, and departmental procedures.
- Follow health, safety, fire, and emergency procedures at all times.
- Maintain the highest standards of personal hygiene and workplace cleanliness.
- Use cleaning equipment and chemicals safely and in accordance with hotel procedures.
- Report any health and safety hazards immediately.