Role Overview
As an IT Assistant, you will provide crucial hands-on support within our IT department, ensuring the seamless operation of day-to-day technical services. As part of our team in The Chedi Al Bait, Sharjah, you'll work in an ONSITE environment, addressing a variety of hardware, software, and network needs to support business operations.
Responsibilities
- Offer first-line technical support to staff for hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Assist with setup, monitoring, and maintenance of LAN/WAN, Wi-Fi networks, and servers.
- Support software installations, updates, rollouts, and manage software licenses.
- Troubleshoot and determine solutions for technical problems, escalating to IT Manager as needed.
- Maintain accurate records of IT inventory, assets, software licenses, and support requests.
- Assist with regular data backups, data recovery procedures, and cybersecurity best practices.
- Support IT projects involving system upgrades, migrations, and hardware deployments.
- Ensure ongoing compliance with internal IT policies, procedures, and security standards.
Must have requirements
- Proven experience in IT support, preferably in a hospitality or corporate environment.
- Strong knowledge of Windows and Mac OS operating systems.
- Strong knowledge of VMware ESXI and NAS storages.
- Hands-on experience installing and maintaining computers, printers, and networking equipment.
- Hands on Cisco Meraki firewall, Network Switches & Access points.
- Solid understanding of LAN/WAN, Wi-Fi, and basic server administration.
- Solid understanding of music network BGM.
- Experience with software installations, updates, and managing software licenses.
- Experience with Telephonic PABX system.
- IP based CCTV Camera system.
- Guest Room key card system.
- Excellent troubleshooting and problem-solving skills.
- Ability to prioritize tasks and work independently in a busy onsite environment.
- Clear communication skills and a guest-service mindset.
Nice to have requirements
- Relevant IT certifications
- Experience with hotel or hospitality management software and systems.
Perks and Benefits
- Competitive salary and service charge incentives.
- Training and development opportunities.
- Meals provided during working hours.
- Opportunities to grow within a prestigious hospitality group.
- An engaging and supportive team environment.