Job Qualifications
• Diploma or degree in Hospitality or Tourism Management
• Minimum 2 years of experience in luxury hotel operations.
• Strong problem-solving, administrative, and interpersonal skills
Key Responsibilities:
1. Customer Service
• Deliver the brand promise and ensure exceptional guest service at all times
• Maintain positive guest relationships and handle inquiries/complaints professionally
• Support internal customers and foster effective cross-department communication
2. Financial
• Support the Outlet Manager in achieving revenue targets
• Ensure compliance with financial policies, cash handling, and reporting standards
• Assist with inventory control and the proper care of operating equipment
• Embrace new technology that improves productivity and workflow
3. Operations
• Ensure all brand standards and audit requirements are met
• Work collaboratively with other outlets and departments
• Maintain cleanliness and organization of the outlet (front and back of house)
• Have full menu knowledge and upsell effectively
• Perform cashiering functions and balance transactions accurately
• Be present on the floor during peak periods to support the team
4. People Management
• Ensure grooming and punctuality standards are consistently maintained
• Support the training, coaching, and development of team members
• Encourage creativity, engagement, and adherence to company values
• Ensure compliance with safety, hygiene, and HR policies
5. Additional Duties
• Attend required trainings and departmental meetings
• Uphold professional behavior and represent the hotel positively
• Stay updated on industry changes and adjust operations accordingly
• Perform any other tasks assigned by management