Job Qualifications

• International certification in Massage Therapy, Spa Therapy, Beauty Therapy, Physical Therapy, or a related field
• Minimum 2 years of experience in a luxury spa, wellness center, or hospitality environment
• Strong knowledge of spa treatments, wellness therapies, and guest care
• Excellent communication and interpersonal skills
• Professional appearance and grooming standards
• Ability to work flexible shifts, including weekends and public holidays

Key Responsibilities

• Deliver spa treatments and therapies in accordance with established standards and treatment protocols
• Ensure treatment rooms are prepared, clean, and fully stocked before and after each treatment
• Maintain the highest levels of hygiene, cleanliness, and presentation throughout the spa facilities
• Accurately complete treatment records and guest consultation forms
• Promote spa services, treatments, retail products, and wellness programs
• Ensure all equipment and supplies are maintained and reported when repairs or replacements are required
• Support the daily operation of the Spa, Fitness Centre, Reception, and Retail areas as required
• Stay up to date with industry trends, treatment techniques, and product knowledge

• Deliver personalized, professional, and memorable experiences to all guests
• Conduct guest consultations to understand individual needs and recommend suitable treatments
• Handle guest requests, inquiries, and concerns promptly and professionally
• Maintain accurate guest history records and treatment preferences
• Build strong relationships with guests and encourage repeat visits through exceptional service

• Maintain accurate treatment records, appointment schedules, and operational documentation
• Follow all departmental policies, procedures, and standard operating guidelines
• Participate in departmental meetings, training sessions, and briefings as required
• Assist with inventory control and stock management of treatment supplies and retail products

• Follow all hotel and spa health, safety, hygiene, and emergency procedures
• Ensure equipment is used safely and maintained in good working condition
• Support cost control initiatives through proper use of products, equipment, and supplies
• Ensure services are charged and recorded accurately according to hotel procedures

• Foster positive working relationships with colleagues across all departments
• Support The Chedi Katara's Values, culture, and service philosophy
• Maintain professional grooming, conduct, and appearance standards at all times
• Participate in training, cross-exposure opportunities, and professional development activities

• Attend all required meetings and training sessions
• Remain cross-trained in relevant Spa operations and services
• Carry out any other reasonable duties and responsibilities as assigned by management

Acknowledgement