Degree or diploma in Hospitality or Tourism Management is preferred

Minimum 2 years of experience in hotel operations

Strong customer service, communication, and interpersonal skills

Ensure consistent delivery of the brand promise and exceptional guest service

Provide excellent service to both guests and internal colleagues

Handle guest and internal inquiries or concerns professionally and ensure timely resolution

Build strong relationships with guests and maintain positive interactions with colleagues

Ensure compliance with all brand standards and operational procedures

Work closely with outlet teams and other departments to support overall hotel success

Maintain proper stock levels of equipment and guest supplies

Greet, seat, take orders, and serve food and beverages according to service standards

Present menus, answer guest questions, and provide recommendations to enhance the dining experience

Clear and reset tables efficiently throughout service

Operate the Micros system confidently

Prepare bills, process payments, and perform cashiering duties as required

Ensure all cash and credit card transactions follow company and finance procedures

Maintain thorough knowledge of menu items and actively upsell when appropriate

Support and promote GHM’s Values

Maintain a professional, respectful, and cooperative working environment

Participate actively in training sessions and meetings

Represent the hotel with professionalism at all times

Maintain strong working relationships with industry partners and external stakeholders

Follow hotel policies, procedures, and safety regulations, including hygiene and fire safety

Maintain high standards of personal grooming and appearance

Adapt to operational changes as required by the business

Perform any other reasonable duties assigned by management