The Training & Workforce Planning Manager is responsible for developing and implementing training programs while overseeing workforce planning and shift optimization across all outlets of the Daikan Hospitality Group. This role ensures consistent service standards, operational efficiency, productivity, service speed and accuracy, peak-hour readiness, compliance, and optimal staffing levels across all Daikan and Hanar outlets.
Key Responsibilities:
▪ Training Strategy & Development: Develop and execute group-wide training strategies aligned
with brand and operational goals. Design structured onboarding and ongoing training
programs for front-of-house, back-of-house, bar, and management teams. Customize training
content for Daikan Ramen, Izakaya and Hanar outlets. Manage and update training materials
within the Pocket Trainer application and track staff progress and certifications.
▪ Operations, Service Standards & Compliance: Ensure consistent guest experience,
service quality, and operational accuracy across all outlets. Establish and maintain
Standard Operating Procedures (SOPs) for service, kitchen operations, and bar service.
Train teams on service excellence, upselling, guest engagement, and brand standards.
Ensure compliance with food safety, hygiene, health & safety, and alcohol service
regulations. Conduct regular audits and performance evaluations to identify training and
operational gaps.
▪ Workforce Planning & Shift Management: Be fully familiar with restaurant shift schedules,
peak hours, and operational requirements across all outlets. Oversee, review, and
optimize staff shift rosters based on busy days, peak times, and business demand.
Approve outlet work schedules in coordination with Operations and Outlet Managers.
Ensure optimal staffing levels while managing labour costs and productivity. Analyse sales
trends and footfall data to recommend staffing adjustments during peak and off-peak
periods.
▪ HR Support & Performance Management: Assist the HR department in implementing and
tracking employee performance evaluations. Support managers and supervisors in
understanding performance standards and evaluation criteria. Use data from Pocket Trainer
and operational assessments to support performance reviews and development plans.
▪ Leadership & Coaching: Develop Train-the-Trainer programs to ensure knowledge
consistency at outlet level. Coach and develop supervisors and managers to act as effective
trainers. Provide ongoing coaching, feedback, and performance support.
▪ Performance & Reporting: Monitor training effectiveness and workforce efficiency through
KPIs and assessments. Maintain training records, certifications, and staff scheduling data.
Prepare regular reports and recommendations for senior management.
Education/Qualification, Skills, Competencies and Experience
▪ Bachelor’s degree in Hospitality Management, Human Resources, or a related field
(preferred).
▪ 3–6 years’ experience in a training, operations, or workforce planning role within multi-unit
restaurant operations.
▪ Strong understanding of restaurant scheduling, labour optimization, and shift planning.
▪ Knowledge of food safety standards and alcohol service regulations.
▪ Experience with Japanese and/or Turkish cuisine concepts is an advantage.
Skills & Competencies
▪ Strong leadership, communication, and presentation skills.
▪ Ability to manage multicultural teams across multiple outlets.
▪ Analytical mindset with a focus on efficiency and cost control.
▪ Hands-on, organized, and operationally driven.