At SARA Group, we believe that being genuine and authentic is a fast track to success. Candid communication and genuine behaviors help build deeper connections, leading to more productive collaboration, ideation, and growth. Never afraid of change, always moving and improving, it is by being the truest and best version of ourselves that we build towards great accomplishments and results. So, at SARA, we keep it real, we support each other, and we move together to achieve big things!

The E-Commerce Dispatcher position is for our E-Commerce Operations team, a fast-paced function within SARA Group responsible for ensuring seamless order fulfillment, efficient dispatch operations, and exceptional delivery experiences for our customers.

 

· Coordinate daily dispatch operations for e-commerce orders with accuracy, speed, and efficiency.
· Monitor real-time delivery progress and proactively resolve logistical or operational issues.
· Communicate effectively with drivers, warehouse teams, logistics partners, and customer service departments to ensure smooth operations.
· Prepare and maintain accurate dispatch logs, shipment records, delivery reports, and operational documentation.
· Optimize delivery schedules and routes based on order priorities, delivery timelines, and operational efficiency.
· Ensure all dispatch activities comply with company policies, operational procedures, and safety standards.
· Respond promptly to shipment inquiries and delivery updates, ensuring high levels of customer satisfaction.
· Coordinate with warehouse teams to ensure orders are prepared, packed, and dispatched on time.
· Support continuous improvement initiatives by identifying operational gaps and suggesting process enhancements.
· Maintain organized tracking systems to ensure visibility and accuracy across all delivery operations.

 

· Attention to Detail: You maintain accuracy in dispatch operations, shipment tracking, and documentation.
· Problem-Solving Skills: You proactively identify operational issues and implement effective solutions quickly.
· Time Management: You effectively manage multiple priorities in a fast-paced e-commerce environment.
· Communication Skills: You communicate clearly and professionally with internal teams, drivers, and external partners.
· Team Collaboration: You work closely with cross-functional teams to ensure seamless order fulfillment and customer satisfaction.
· Adaptability: You remain organized and efficient while handling changing priorities and urgent operational needs.

 

· Diploma or Bachelor’s degree in Logistics, Business Administration, Supply Chain, or a related field.
· 1–3 years of experience in e-commerce dispatching, logistics coordination, warehouse operations, or a related field.
· Familiarity with Order Management Systems (OMS), ERP platforms, or logistics tracking systems.
· Strong organizational skills with high attention to detail and accuracy.
· Ability to multitask, prioritize tasks, and meet tight deadlines in a dynamic environment.
· Good communication skills in both English and Arabic.
· Proactive, team-oriented mindset with a willingness to take initiative and drive operational excellence.

 

Learning, Development & Performance Excellence – access to e-learning, educational programs, and personalized development plans designed to fuel career growth. Our structured career journeys are supported by an AI-driven talent management system that connects performance and potential directly to rewards.

Wellbeing & Coaching – on-demand mental health coaching and perks that support balance and resilience.

SARA Cares – initiatives that extend to education and other human-centered benefits beyond work.

 

 

Apply today and let’s make it happen!