TPConnects (TPC) is a leading SaaS Travel Technology company headquartered in Dubai, UAE. Since our founding in 2014, we’ve been at the forefront of revolutionizing airline retailing and distribution, empowering airlines and travel agencies to offer seamless booking and servicing experiences with dynamic personalization capabilities.
We are proud to support the industry’s shift toward Modern Airline Retailing through solutions built on IATA’s New Distribution Capability (NDC), One Order, ARM, and IFG standards. Our mission is to deliver flexible, innovative technology that adds value and accelerates time to market—free from the limitations of legacy systems.
With over 160 team members representing more than 20 nationalities across 14 countries, including 140 based in Dubai, we foster a vibrant, multicultural environment where talent is recognized and celebrated.
Join us to be part of a fast-growing, future-focused company shaping the next generation of travel technology.
We are looking for a highly motivated Customer Support Specialist with a strong background in the airline and travel domain and technical troubleshooting skills. This role involves assisting clients with technical issues related to our platform, ensuring smooth operations, and enhancing user experience. The ideal candidate will have expertise in airline reservations, NDC/IATA/IFG standards, and API integrations.
Customer Support Specialist
- Provide exceptional customer support via email, chat, and phone to address technical inquiries and resolve issues promptly.
- Troubleshoot technical and operational issues related to TPConnects’ Products and Services.
- Troubleshoot API log files and assist clients with integration issues using tools like Postman.
- Work closely with Product teams to escalate issues and track resolutions.
- Collaborate with these teams to identify and provide input for product improvements.
- Assist customers in understanding and utilizing airline reservation flows and agency operations through our platform.
- Maintain a high level of customer satisfaction by following up on unresolved issues and ensuring timely resolutions.
- Maintain accurate records of customer interactions, common issues, FAQs, and Standard Operating Procedures to enhance support efficiency.
- Monitor and report on client feedback to contribute to continuous improvement of the support process and solutions offered.