TPConnects (TPC) is a leading SaaS Travel Technology company headquartered in Dubai, UAE. Since our founding in 2014, we’ve been at the forefront of revolutionizing airline retailing and distribution, empowering airlines and travel agencies to offer seamless booking and servicing experiences with dynamic personalization capabilities.
We are proud to support the industry’s shift toward Modern Airline Retailing through solutions built on IATA’s New Distribution Capability (NDC), One Order, ARM, and IFG standards. Our mission is to deliver flexible, innovative technology that adds value and accelerates time to market — free from the limitations of legacy systems.
With over 160 team members representing more than 20 nationalities across 14 countries, including 140 based in Dubai, we foster a vibrant, multicultural environment where talent is recognized and celebrated.
As a Senior Technical Quality Lead in TPConnects, you will be responsible for defining and driving the end-to-end quality strategy for our digital airline platforms. You will use your deep experience in large-scale, customer-facing systems and strong airline / travel domain knowledge to ensure our reservation, shopping, pricing, and servicing capabilities are reliable, resilient, and compliant. You have previously worked in the airline or travel domain and have an excellent understanding of airline distribution (NDC, GDS, direct connect), fares and pricing, order management, and disruption handling. To be successful in this role, you combine strong technical excellence in test architecture and automation with the leadership skills needed to influence multiple product and engineering teams across the organization.
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Own the quality vision, strategy, and roadmap for core airline platforms (shopping, booking, PNR/Order, ticketing, ancillaries, servicing, disruption).
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Partner with Engineering, Product, Architecture and SRE to embed quality by design into architecture, design, and delivery.
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Set and refine quality gates in CI/CD (unit, integration, contract, E2E, performance, security, regression) to enable safe, frequent releases.
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Define and drive non-functional testing (performance, scalability, reliability, failover, chaos, resilience) for critical airline flows.
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Lead test strategies for complex airline integrations (GDS, NDC aggregators, PSS, payments, revenue management).
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Ensure robust test data, environments and observability (logs, metrics, traces) to speed up defects' detection and root-cause analysis.
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Define, track and communicate quality KPIs (defect leakage, regression rate, coverage, flakiness, MTTD/MTTR, release stability) and drive improvements from them.
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Lead cross-team quality initiatives (shared frameworks, contract testing, API mocking, reusable airline test libraries).
Deep experience with airline distribution (NDC, EDIFACT, GDS), PNR / Order and ticketing lifecycle (incl. EMDs, ancillaries, fare rules, reissues/refunds, disruption), and integrations with PSS, GDS, NDC aggregators, payment, loyalty and DCS systems.
Designs and builds automation frameworks for API, service and UI tests, using at least one modern language (Java, Kotlin, C#, JS/TS, Python), including contract testing, mocks/virtual services and test harnesses for microservices.
Strong experience embedding tests into CI/CD (Jenkins, GitLab CI, GitHub Actions, Azure DevOps, Argo), working with Docker/Kubernetes, and defining quality gates and automated checks for safe, frequent releases.
Hands-on in performance, scalability and reliability testing (e.g. JMeter, Gatling, k6), familiar with SRE practices (SLIs/SLOs, error budgets, incidents, post-mortems) and using observability (metrics, logs, traces) to drive improvements.
Operates at Principal level, sets quality strategy across teams, mentors Senior QEs/SDETs, and leads cross-team quality initiatives and technical discussions.
Works effectively in agile setups with multiple squads and global stakeholders, translating business and operational needs into clear test strategies and risk-based coverage, and communicating risks and status clearly.
Data-driven, customer-focused, aware of operational impact on passengers and agents, and constantly learning new airline standards, testing tools and quality practices.
You will need to present results, strategies, priorities.