About TruDoc Healthcare Group
TruDoc is a leading digital healthcare platform operating across the UAE and KSA, transforming
how people access healthcare services. We provide 24/7 telemedicine consultations, chronic
disease management, mental health support, laboratory services, and hospital-at-home care to
over 25 million people across the region. Our mission is to deliver sustainable, equitable, and
accessible healthcare through innovative technology solutions and exceptional patient care.
Role Overview
We are seeking a highly analytical and detail-oriented Operational Analyst to join our growing
team. This role will be instrumental in optimizing our healthcare operations, analyzing
performance metrics, and providing data-driven insights to improve service delivery, patient
outcomes, and operational efficiency across our digital health platform.
Key Responsibilities
Data Analysis & Reporting
• Design, develop, and maintain operational dashboards and reports using tools like
Apache Superset, Tableau, or Power BI to track KPIs across telemedicine consultations,
patient engagement, service utilization, and clinical outcomes
• Analyze large healthcare datasets from EMR systems, appointment scheduling
platforms, pharmacy operations, and laboratory services to identify trends, patterns,
and improvement opportunities
• Develop predictive models to anticipate patient demand, resource requirements, and
operational bottlenecks
Process Optimization
• Conduct deep-dive analyses of operational workflows including patient onboarding,
consultation scheduling, prescription fulfillment, and lab test processing to identify
inefficiencies
• Work closely with clinical operations, technology, and product teams to implement
data-driven process improvements that enhance patient experience and operational
performance
• Monitor and analyze patient journey metrics, drop-off rates, and engagement patterns
to optimize conversion and retention across our digital health platform
Business Intelligence & Strategy
• Support strategic planning initiatives by providing data analysis, market intelligence, and
operational insights to senior leadership
• Conduct competitive benchmarking and industry analysis to identify best practices in
digital health operations
• Collaborate with finance teams to analyze revenue trends, service utilization patterns,
and cost optimization opportunities
Data Infrastructure & Quality
• Work with data engineering teams to design and implement data pipelines, ETL
processes, and data validation checks
• Work on data governance practices and documentation standards using tools like
DataHub for metadata management
Stakeholder Collaboration
• Partner with clinical teams, operations managers, and product owners to understand
business requirements and translate them into analytical solutions
• Present findings and recommendations to cross-functional teams and executive
leadership through clear visualizations and actionable insights
• Provide training and support to team members on analytics tools, reporting systems,
and data interpretation
Required Qualifications
Education & Experience
• Bachelor's degree in Data Science, Computer Science, Business Analytics, Engineering,
Statistics, or related field
• 3+ years of experience in operational analysis, business intelligence, or data analytics
role, preferably in healthcare, health tech, or fast-paced operational environments
• Experience working with healthcare data systems (EMR/EHR), pharmacy operations, or
telemedicine platforms is highly desirable
Technical Skills
• Advanced proficiency in SQL (PostgreSQL, MySQL) for complex data querying, joins,
aggregations, and query optimization
• Strong Python skills for data analysis, manipulation, and automation (Pandas, NumPy,
data visualization libraries)
• Experience with business intelligence and data visualization tools (Apache Superset,
Tableau, Power BI, Looker, or similar)
• Proficiency in Excel/Google Sheets for data analysis, modeling, and reporting
• Familiarity with workflow orchestration tools (Apache Airflow) and data pipeline
development
• Understanding of statistical analysis methods and experience with A/B testing and
experimentation
Core Competencies
• Exceptional analytical and problem-solving skills with attention to detail and data
accuracy
• Strong business acumen with ability to translate data insights into actionable business
recommendations
• Excellent communication skills with ability to present complex data insights to both
technical and non-technical audiences
• Self-motivated with ability to work independently and manage multiple priorities in a
fast-paced environment
• Collaborative mindset with experience working in cross-functional teams
What We Offer
• Opportunity to work with cutting-edge health technology and make a meaningful
impact on healthcare delivery in the region
• Collaborative and innovative work environment with a talented, mission-driven team
• Professional development opportunities and career growth in a rapidly expanding
organization
• Exposure to diverse healthcare operations across telemedicine, chronic care
management, mental health, and laboratory services
• Access to modern data infrastructure and analytics tools