To be the market-leading cycling retailer, educator & experience provider in the GCC.

 

 

To grow the participation in Cycling and Triathlon to improve wellbeing and happiness.

 

Excellence       |     Passion      |     Integrity     |      Innovation |       Commitment

 

 

 

 

·       Lead and manage day-to-day operations of the facility, ensuring efficient service delivery and outstanding customer experience.

·       Supervise the team, providing guidance, scheduling, and performance feedback.

·       Manage and maintain the bike fleet, ensuring all equipment is serviced, safe, and presented to Wolfi’s standards.

·       Oversee customer interactions, bookings, payments, and returns through effective use of systems and processes.

·       Drive rental and retail sales targets through proactive customer engagement, upselling, and cross-selling opportunities.

·       Coordinate logistics for events, group rentals, and partnerships, ensuring smooth execution and timely delivery.

·       Monitor and manage inventory levels for bikes, accessories, and spare parts, coordinating with the workshop and stock teams.

·       Ensure all operations comply with safety regulations, insurance policies, and brand SOPs.

·       Track key performance metrics including revenue, utilisation rates, and customer satisfaction scores.

·       Support promotional campaigns and partnerships that enhance the visibility and profitability of the rentals business.

·       Identify and implement process improvements to enhance efficiency and profitability.

 

 

·       3–5 years of experience in retail, operations, or rentals management, ideally within the cycling, sports, or leisure industry.

·       Strong leadership, organisational, and customer service skills.

·       Proven ability to manage a team and deliver results in a fast-paced environment.

·       Technical understanding of bikes, components, and maintenance standards preferred.

·       Proficiency in operational and point-of-sale systems.

·       Excellent communication and problem-solving abilities.

·       Passion for cycling, wellbeing, and delivering premium customer experiences.

 

 

·       A hands-on leader who thrives in an active, customer-facing environment.

·       Highly organised, detail-driven, and commercially minded.

·       Naturally engaging with strong people management and service delivery skills.

·       Embodies Wolfi’s values through professionalism, teamwork, and a passion for cycling.

·       Motivated to grow the business and contribute to the wider Wolfi’s brand journey.